For many, it's no secret that Skype is one of the most demanded communication tools on computers and laptops. Millions of people communicate with each other every minute using this program. But, unfortunately, not everyone has trouble-free communication. There are actually enough questions, and one of them is when you hear your interlocutor during a video or audio call, but he doesn't.
In this article, we will try to help you solve this problem.
Why may you not be heard on Skype?
Almost every Skype user knows that a conversation over the Internet is possible thanks to a microphone built into a laptop or a connected web camera. If you hear your interlocutor, it means that everything is in order with the microphone from his side. It works and is configured correctly.
And if they do not hear you, then most likely you have a missing / defective or incorrectly configured microphone. Therefore, your voice is not transmitted to the interlocutor.
What to do?
The first step is to go to the Skype settings and selected to transmit your voice, then check it.
To do this, in the left corner of the main Skype window, you need to click on the three horizontal dots opposite your name and select "Settings" in the menu that opens.
Choosing a microphone in Skype
Here, in the very first line opposite the word "Microphone", you need to click on the arrow and try to select another microphone from the list that opens.
After that, just above, click on "Make a free test call". A standard sound check will start, where you will be asked to say a few words. Then your phrase will be played and if you heard it, then the microphone is set up correctly.
If you did not hear what you said, then from the list opposite the word "Microphone" you need to choose another microphone and repeat the test call until you hear yourself.
If all else fails?
In this case, you can try to connect the webcam to another USB connector and preferably on the back of the system unit. If you have a laptop, then try updating the drivers for your webcam by downloading them from the official website of your laptop manufacturer.
The last option is to buy a new webcam, since they are now not expensive at all, connect it to the USB port of your PC or laptop, then go into the Skype sound settings according to the instructions above and select the microphone of the new webcam from the list.
Another problem that the phone can "please" its user is the complete or partial lack of audibility during a conversation. How can you communicate with the interlocutor if he cannot hear you or noises and interference bother you. So it's time to bring the "culprit" of troubles to the service center.
Why can't the subscriber hear you?
- Microphone problems
This is the main reason for the lack of audibility. A detailed diagnosis can reveal the following:- The microphone doesn't work at all.
Most often this happens due to clogging of the sound guide channel in the phone case. During operation, dust, dirt, and various debris are clogged into it. Cleaning the sound guide will help to restore the "talkativeness" of the microphone. Such disadvantages are most often found in clamshell phones. In these models, the sound guide is located in one of the rubber shock absorbers at the bottom of the tube. They are designed to protect the display from scratches on the keyboard and to cushion the shock when closing the device. Over time, the material of the shock absorbers softens and becomes sticky. As a result, under the influence of the phone cover, they flatten, leading to complete adhesion of the sound guide. Cleaning the sound guide holes is only temporary. To solve the problem, it is necessary to replace the shock absorber plugs with new ones. - Microphone circuit oxidation.
Oxidation spots can be observed both directly near the microphone and in the system connector into which the headset is connected. Even small oxidations are enough for the microphone to malfunction. To restore the microphone to work, it is necessary to clean up the oxidation. But, if water gets directly into the microphone, then it will have to be replaced. As a result of exposure to moisture on the piping elements of the microphone circuits, the normal operation of the microphone is disrupted. Most often this applies to zener diodes and varistors. Sometimes it is enough to replace them and remove the oxides to restore the microphone to work. Often, oxides are hidden under EMIF filters, which quickly degrade and fail when exposed to moisture. In this situation, the service center replaces the EMP filter.Sometimes the phone will indicate a connected headset while it is not connected. This indicates that not only the microphone is not working, but also the earpiece speaker. The problem is caused by oxidation resulting from moisture getting under the EMIF filter, into the system connector, or on the headset connection identification circuit. Also, the reason may lie in an open identification circuit through a violation of the BGA soldering of the controller / processor.
- The microphone is very quiet.
Most often, the problem lies in a faulty microphone, although it may also be in the reasons stated above. - The background is heard with the voice (usually GSM - tip-off).
The fault is a faulty microphone. Although the problem can be provoked by the breakage of one of its circuits. In the service center, the microphone is replaced with a new one, and the circuits of the microphone signal are checked and restored.
- The microphone doesn't work at all.
- Defective loop
This problem is inherent in models with an active flip (folding structure). The microphone cable, which is a transitional part between the phone and the flip, can be damaged due to frequent opening / closing or as a result of falling. - Software crash
- Broken audio jack
In the service center, the site will quickly and efficiently eliminate the malfunction at an affordable price.
Quite a common situation when, during a conversation on a mobile, one of the interlocutors does not hear the other, which makes both parties nervous, especially if important information needs to be communicated.
When faced with a similar problem, many people write off their gadget and think about buying a new one, but this is a wrong action. Basically, when the interlocutor is not heard in the phone, it is not difficult to fix the breakdown, it all depends on the source of the malfunction. About what methods to use and will be discussed in this article.
For self-diagnosis, take the test. The virtual assistant will identify the problem and tell you what to do.
Did you cover the proximity sensor with your finger?
Correct! Wrong!
In modern smartphones, especially in the entry-level price category, the proximity sensor may sometimes fail or glitch, causing a lot of inconvenience.
Continue \u003e\u003e
Have you turned up the volume?
Correct! Wrong!
If increasing the volume does not solve the problem, press the "Continue diagnostics" button.
Continue \u003e\u003e
When you call back, is it better to hear the interlocutor?
Correct! Wrong!
If it does not help, we continue the diagnosis.
Continue \u003e\u003e
Did you clean the speaker with a cotton swab moistened with alcohol?
Correct! Wrong!
If it does not help, click the "Continue diagnostics" button.
Continue \u003e\u003e
The network may be overloaded, wait 15 to 30 minutes.
Correct! Wrong!
If it does not help, click the "Continue diagnostics" button.
Continue \u003e\u003e
Has the phone been dropped or repaired?
Correct! Wrong!
If dropped or repaired, the board responsible for playing sounds may be damaged
If it didn’t fall, press the button “Continue diagnostics”.
Continue \u003e\u003e
I can't hear the interlocutor
What to try first
Close the proximity sensor with your finger
When you use a touchscreen mobile phone and do not hear the interlocutor, the problem may lie in unintentionally turning off the microphone with your ear. In modern smartphones, especially in the entry-level price category, the proximity sensor may sometimes fail or glitch, causing a lot of inconvenience.
Try to just put your hand to the proximity sensor while talking (close the front camera block entirely) and tap on the microphone icon.
Turn up the volume
The easiest method is to try to increase the sound level using the hardware keys located on the body of the gadget. Only after that move on to other options.
The network is overloaded
Often this happens due to network interruptions, for example, due to bad weather conditions or other radio interference. Call tech. support your carrier to ask why the cellular connection is so bad at your location. If the consultant says that this problem does not come from them, then try to remove the sim card, and then insert it into place and repeat the call.
Ask to call back
In the case when you still cannot hear the subscriber, there is another way to restore the sound - it is necessary that your interlocutor calls himself and you pick up the phone. This can work if the reason lies not in mechanical, but in software damage.
Sometimes, you can simply not see and turn off the microphone when making a call. This is especially true for modern Android and iOs devices. We turn on the microphone back and in 90% of cases this will correct the situation. If this does not help, then you need to reboot the device and make the call again.
Clean the speaker
An extreme option, but sometimes it works. Take a cotton swab moistened with alcohol and gently wipe the smartphone speaker. The same, the accumulated dust and dirt will fall out of the sound cracks.
technical issues
All of the above tips do not always help, since the reason for the lack of volume can be mechanical in nature. Here are the damages in which the microphone stops working:
- A magnetic coil is located inside the speaker, the turns of which are connected to the contacts on the board. One of these turns can break off, leading to component failure.
- There are phone models where the speaker is connected to the board through a ribbon cable. Such a wire can simply break or come off the connector.
- It is possible to overwrite the track on the microcircuit, which is responsible for supplying power to the microphone and speaker.
- To convert and transmit sounds, a special microcircuit is provided in the design of the device; it can also burn out or be mechanically damaged after a strong blow.
- The volume button is also not eternal and often breaks when the sound is turned off.
It is possible to carry out self-repair of such elements, but only if you have the appropriate knowledge. In other situations, it is better to take the mobile phones to a service center to restore the microphone's functionality.
Factory reset
If you did the manipulations that were noted earlier, but you still can't hear the interlocutor on the phone, you can return the cell phone to the factory options, since the software can sometimes malfunction. This procedure is performed using the "Settings" menu in the "Recovery and reset" tab. Depending on the modification and brand of the telephone, this item may be called differently. Going to the "Restore and reset" item, click "Reset to factory settings."
We would like to warn you, if your smartphone contains any significant information, photos, audio recordings or video material, first transfer everything you need to an external drive. Thus, after a factory reset, you can easily return all content to the device and continue to use it.
The bad news is that if this does not help, then the android firmware of the device will be needed, which is described below.
Important! Do not forget your accounts (Google, Viber, Skype, mail, etc.), after the reset they will also be deleted, so remember in advance and write down all the logins and passwords from them.
Serious reasons
An even more radical method of restoring the audibility of the speakers is to reflash the gadget, because problems can begin due to a software failure of the OS. To perform such an operation, there are many sites where you yourself find instructions and the necessary utilities for your smartphone model.
True, here it is important to understand the intricacies of computer wisdom at least at an average level. Otherwise, this malfunction can be eliminated by almost any cell repair service specialist. Bring a gadget and say: "I can hear perfectly during a conversation, but I do not." Then the wizard will know where to start diagnostics.
Conclusion
First of all, you need to correctly and as accurately as possible determine the cause of the malfunction, using all the methods from this article. Since in most cases it is possible to return the phone to full functionality without much effort. If the device is under warranty, then do not bother, but immediately take it to the service center.
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