For Tele2 subscribers, the Internet often has a higher priority than the call function. Someone uses the worldwide network for work, but for someone it has become a habit without which it is impossible to live a day. But sometimes another attempt to open a browser or messenger fails. Why is the internet not working? In order not to be tormented by guesswork, we suggest that you familiarize yourself with the possible causes and ways that will help solve the problem.
The most popular reasons and how to solve them
The first thing to look out for is the status bar at the top of the phone screen. Allowing data transfer, the letter G, E, H or the inscription 3G, 4G, LTE should appear on it. If this did not happen, then you should take a closer look at the icon symbolizing the level of the Tele2 network. Perhaps you are temporarily out of range of the network or the signal is so weak that the transmitting station of the provider is working intermittently in the area. Having returned to the zone of stable reception of Tele2, it is recommended to restart the device or perform a manual network search.
When everything is in order with the network, and the Internet Tele2 still does not work, you should inquire about the rest of the traffic on your account. After all, even a suitcase of the Internet with a volume of 30 GB may run out before the beginning of next month.
You can learn about ways to check traffic on Tele2 in.
Another common reason is zero balance. Even if it counts mobile phone there is money, it may not be enough to pay for the next Internet package. One of the options for solving this problem is a service from Tele2.
Lack of settings
Checking the settings that provide data transmission over the cellular network deserves special attention. Each user should know that after deleting the Tele2 access point or changing one of its parameters, the Internet on the phone will not work. Also, the problem may arise due to an incorrectly set network mode. About all configuration methods network parameters described in detail in the article "How to set up the Internet on Tele2".
Do not forget to check the parameters of the access point after a factory reset or flashing the device.
Less common causes
When the above methods do not help, and the rest of the phone is working normally (accepting calls, sending SMS, etc.), then the reason for the inoperability of the Internet from Tele2 may lie in the following moments:
- Malfunction operating system or browser. A similar situation often occurs in smartphones with a lack of free memory. After uninstalling unused apps and clearing the cache this problem disappears.
- Along with the downloaded application, a virus that blocks the operation of the browser settled in Android. To detect it, you need to scan the smartphone's memory with an antivirus program.
- Mechanical damage mobile device (blow, fall, exposure to moisture). In this case, it makes sense to check the operability of the SIM card in another device.
- Maintenance work on the operator's side. You can find out about this by calling 611.
- In some smartphones with dual SIM cards, there are situations when mobile Internet is, but it works poorly, only in 2G mode. In order for the high-speed mode (3G, 4G) to work, you need to rearrange the SIM-card in the first slot, since slot No. 2 often only supports GPRS.
If in your phone or tablet you find another reason due to which the Internet on Tele2 is lost, tell us about it in the comments. Together with the moderators and readers of the site, the search for a solution will become more effective.
1. When will Tele2's 2G network appear in Moscow?
On the territory of Moscow and the Moscow region, we have licenses to provide communication services in 3G / 4G networks. These technologies provide quality service and high speed internet. The launch of a 2G network in Moscow and the region is not planned.
2. I have a dual SIM 3G / 4G phone, but the phone cannot see your network?
3. How can I check if my phone is 3G / 4G capable?
This can be done on our website. It is enough to enter the model of your device in the Communication Technologies section of your phone
In addition, most modern phones support 3G - these are many smartphones, almost all Android devices, many iPhones, all phones with Windows Phone... The phone must have a UMTS or WCMDA module. If you cannot find your phone model on the website, please contact the device manufacturer.
If your phone doesn't work on 3G and 4G networks, it's time to update it. You will be able to find a suitable device in Tele2 salons.
4. What frequencies does Tele2 use in Moscow?
In Moscow and the Moscow Region, Tele2 has built a network using third and fourth generation technologies. 3G (UMTS) at 2100 MHz, 4G (LTE) at 800 MHz (band 20) and 2600 MHz (band 7).
5. Can I use the Internet without 2G?
Yes of course. At the same time, in the 3G network from Tele2, depending on the device, the Internet access speed will be up to 21 (up to 42 Mbit / s if the subscriber has a device supporting UMTS Release 8 DC / HSPA +.) Mbit / s and up to 75 Mbit / s in 4G network
6. Will people be able to reach me if I don't have 2G? Send SMS?
Yes, you will be able to call and write.
7. Why don't I have 3G, but some other symbols (H, H +, HSPDA) on the phone screen?
We launched one of the most technologically advanced 3G networks, using various add-ons to increase the speed of the Internet in third generation networks. The appearance of such symbols indicates that you are in the coverage area of \u200b\u200bthe 3G network.
This function has not yet been implemented on our network. To make a voice call, your phone will automatically switch to the 3G network.
9. If I go to a region where there is no 3G network, will my SIM card work? In which operator's network should I register in this case?
SIM cards are universal and can operate in second generation networks (2G, GSM).
In many regions you will be able to register with the Tele2 network. Where there is no network, you can choose one of our partners. More details can be found in the Roaming section.
10. What is the speed of the Internet in the Tele2 network?
In the Tele2 network, depending on the device, download speeds are available up to 21 (up to 42 Mbps in the presence of a device supporting UMTS Release 8 DC / HSPA +.) Mbps and up to 75 Mbps in the 4G network.
A newcomer to the Russian cellular market
Tele2 is an international company providing mobile connection services. The corporation is headquartered in Sweden. Tele2 began to actively conduct business in the 1990s. Today the company provides services in several European countries, in Russia and Kazakhstan. In the past few years, the company's domestic shares have been sold to VTB.
Tele2 is a fairly young player on the Russian market. Because of this, there are often problems with communication and the Internet. The company does not have a license in every city, towers are not installed in the area of \u200b\u200bvillages and rural areas, there is no GSM. Many clients complain that Tele2 does not work. The hardware is malfunctioning. However, operators are doing everything to improve communication.
Communication is unavailable on Tele2: what to do
First, it should be said about the causes of the problems. Basically, the problem lies in the absence of Tele2 equipment in any area. It is worth going to the window or leaving the room and trying to call again.
The problem does not always lie in the SIM card. Sometimes the phone itself is to blame for the problem. The following check needs to be done:
- turn on and off the mobile phone;
- check the SIM card slot for liquid, wipe;
- examine the card for damage and scratches;
- verify installed settings networks;
- pull out and insert the SIM card again;
- check balance.
If after these manipulations "Tele2" does not work, then it's not the phone. Loss of connection may be the result of technical work or hardware difficulties. The reasons, of course, are good, but the operator's users usually need to get high-quality communication services. The timing of faults can be found on the official website, by number technical support or directly in the salon.
Why is 4G internet not working and how to fix it?
Many Tele2 customers have complained about internet problems. And these demands were not always unjustified. As mentioned earlier, the company does not have towers everywhere on the territory of endless Russia. Besides, cellular even indoors it junk and breaks off. However, stones cannot be thrown only at the operator. Sometimes some inattention of the user himself or a problem with the phone can cause the lack of access to the Network.
There can be quite a few reasons why the Internet does not work in Tele2. First, communication is lost due to the lack of correct communication settings. Even for users who have recently logged on to the network, this sometimes happens. To know for sure, you need to go to the "Internet Settings" section and make sure that they are not lost. If there is a problem with these parameters, there are two ways to solve the problem: contact the help center or call 679. The user will receive a message with a package of Internet settings.
Secondly, the problem of connecting to the Internet can be much more mundane: the traffic has just run out. The service provider has disabled access to the network due to a consumed package. How do you know exactly what the cause of the connection problems is? You need to dial the command * 155 #, and the information will be provided. If there is no Internet connection due to traffic, then you can wait for the next package of gigabytes to be charged or order it additionally.
Thirdly, the reason that the Internet does not work in "Tele2" may be the lack of funds on the balance sheet. To connect again, you need to replenish your account. Fourthly, it is worth checking if data transmission is enabled at all. For Android phones, you can find out as follows: you need to swipe down from the top of the screen, click on the "icons" section on the menu that appears and click on the "data transfer" image.
Fifth, malfunctions can be the result of breakdowns in the mobile device. Phones cannot work forever, sometimes there are malfunctions in their functioning. It is worth contacting a salon for the repair of this equipment or purchase a new model.
It cannot be denied that problems may arise due to the fact that "Tele2" does not work well. To confirm this idea, you need to conduct the following experiment: insert the Tele2 SIM card into another phone. If there are still problems, then the problem is in the map. Perhaps it's a technical glitch or a bad signal. You can find out about the ongoing updates on the official website in the "Region News" section.
3G / 4G modem not working - how to fix it?
The main problem for Tele2 home Internet users is that the computer does not recognize the device. To understand everything, you need to go to the "Device Manager" and make sure that the modem is present or not in the list. The device may not be detected for a number of reasons:
- the modem is not plugged into an outlet;
- driver problems;
- non-working USB port;
- the device itself may be broken.
If the modem is marked in the list as unidentified, then you need to try to insert the cable into another connector or turn off and turn on the computer. It is also worth trying to reinstall the drivers. Nothing helped? Is the Tele2 Internet still working poorly? Then you should contact the technical support or service center.
The Tele2 SIM card does not work: what to do in such a situation?
If the SIM card is no longer recognized by the mobile device, it is worth carrying out the following elementary manipulations: turn off the phone and remove the card, check it for damage, inspect the slot for liquid. If there is still water in the phone, you need to wipe and dry the device. Then carefully and correctly insert the card - with the logo facing up.
This did not lead to anything - what to do? You need to visit the Tele2 salon, where you will be given a new SIM card instead of the broken one. 
How long does it take to solve problems for this operator?
The official website of the company contains all the terms for solving problems in the system. A technical support employee works promptly when the Tele2 connection does not work. The maximum troubleshooting time is 7 days. Some issues are resolved within an individual term.
Disadvantages of Tele2
Some users have noted many unpleasant features of this operator. Flattered on low price, people connect a SIM card. But they are unaware of some of the bad aspects of the operator. From the beginning, it should be said that Tele2 does not have its own towers in all areas. This leads to a lack of mobile communication and the presence of strong interference during a conversation. Secondly, the Internet "Tele2" does not work well. This is all due to hardware problems. Sometimes internet and telephony are not available for several days. There is practically no communication in the metro and the premises. Before switching to this operator, you need to familiarize yourself with the reviews of other users and know the full picture.
Tele2 advantages
The main advantage of this operator is the relatively low cost of communication. Tele2 is trying to quickly establish work and eliminate its technical shortcomings. The support is fast and ready to help you any minute. The rates are very favorable. The operator's services are available in almost all cities of Russia.
This article was told about what users should do if Tele2 does not work. It is a large provider of communication services in European countries, including Russia. The corporation has recently entered the domestic market, so sometimes there are malfunctions in the system. But there are also advantages of this operator, which are quite significant: affordable prices and convenient tariff plan... Everyone should choose for himself.
Even the most successful and stable companies are not immune from failures in the cellular communication network. Most often, such problems go unnoticed by ordinary users, because are resolved quickly. But it happens that subscribers have to feel the brunt of the lack of a network. Communication problems sometimes haunt Tele2. At such times, the whole region has difficulties with telephony, but the problems are usually resolved in a fairly short time.
What is the reason for the lack of communication today
Tele2 was recently notified by one of its subscribers that the network was absent throughout the region throughout the day. According to the user, he did not succeed, and it was not possible to get into the office for service due to the large number of unsatisfied customers. A little later, the operator posted information from the general manager on its official website.
The regional leader said that numerous problems were noticed in connection with the replacement of equipment. This was the reason that the clients of the company of the whole region were forced to endure communication problems throughout the day. The company apologized for the inconvenience caused to customers, and the problems were fixed.
In case of sudden network failures, work to eliminate them begins to be carried out immediately. To clarify the possible causes of failures, subscribers can contact the company's personnel in any way convenient for them. In such cases, the company undertakes to pay its customers a mandatory compensation of 50 rubles. to the account of each of its users.
What can be done if there is no connection on Tele2
Whatever mobile operator was not used by the subscriber, there are times when there is no connection icon on the mobile phone display. In such a situation, first of all, a certain set of actions should be performed, thanks to which it will be possible to find out the causes of the network failures that have occurred.
- The easiest, but at the same time, the most effective way is to restart your mobile device.
- If after this procedure the problem in the system is still not resolved, then the next user action is to remove and then reinsert the SIM card into the mobile device (with the phone in the off state).
- Subscribers who consider themselves to be "advanced" can use the method of changing the network access point by referring to the settings of their mobile device for the operator's network.
- If all these actions do not help, then the client is recommended to contact the TELE2 hotline of the required operator at 611, and in the city format 8-481-240-00-00.
- If there is no possibility to make a call, because there is no connection, you can contact in person by visiting the nearest office of the company. There you can get an explanation of the reasons for the difficulties with communication, and get help in resolving the problem.
- If the client does not have the opportunity to visit the operator's office, he can go through the Internet to home page the official website and read all the notices of the company's management there. In cases of major malfunctions, it is obliged to inform its subscribers about equipment breakdown and about the estimated time that is planned to be spent on solving the problem.
- The site message may be missing if the problem is not so severe. In this case, the subscriber can receive information on the issue of interest to him by going to the forum page where the company's network users communicate.
- Another opportunity to get an answer is to enter into correspondence with the main office through email, to the address of which all customer requests regarding the use of network services are received.
If access to the company's website is closed, then you can try to search for information on the Internet. Perhaps it will be possible to find answers to questions there.